Ooredoo to digitally transform mobile experience for Kuwait, Oman customers

Doha: Ooredoo, one of the world’s leading ICT providers, announced yesterday at Mobile World Congress, a partnership with MATRIXX Software, a Silicon Valley-based company, to digitally transform the mobile experience for millions of mobile customers in Kuwait and Oman.

Ooredoo Kuwait has launched ‘ANA’, giving customers complete control of their mobile plans, and the freedom to choose and customise the digital package that fits their needs. In Oman, Ooredoo has expanded its successful Shababiah digital service to include postpaid mobile services, all powered by Matrixx, which specialises in helping mobile customers buy, manage, share and pay for digital services.

Both Ooredoo Kuwait and Ooredoo Oman are the first operators in their markets to launch such services, which provides an all-digital, individually customised mobile product that gives customers complete control of their mobile plans and digital worlds, and makes it easier to buy, use and pay for Ooredoo services directly from their mobile phones.

Sheikh Saud bin Nasser Al Thani, Group Chief Executive Officer, Ooredoo, said: “In line with the MWC theme of ‘Intelligent Connectivity,’ our new digital mobile services in Kuwait and Oman enrich our customers digital experiences with the freedom to choose and customise the digital package that fits their needs through features like eSIM, roaming and booster packs.

Oman and Kuwait customers can create their own mobile number, make appointments, track health, pay bills, and much more. We are proud to push the digital experience boundaries for our customers, bringing the best of Silicon Valley through our partnership with Matrixx.”

The launch of these new services reiterates Ooredoo’s position as a regional leader in digital transformation, having spearheaded many pivotal initiatives, such as the introduction of the first eSIM in Kuwait, and ground-breaking 5G trials.

Combined with Ooredoo’s award winning superfast networks, these new services from Ooredoo Kuwait and Ooredoo Oman will further enhance customers’ enjoyment of digital services.

Ooredoo is keen to use ANA and Shababiah to help empower a growing population of young, digital savvy customers with the latest technology, in line with the wider digital transformation plans such as New Kuwait 2035 and Oman Vision 2040.

Dave Labuda, Founder, CEO and CTO, MATRIXX Software, said: “We are honoured to partner with Ooredoo as it leads digital transformation in Kuwait and Oman.

It is increasingly important for mobile operators to be able to offer their customers transparency, creativity and control. We are proud to have our MATRIXX Digital Commerce platform at the core of Ooredoo’s commitment to enriching their customers’ digital lives.”

أعلنت «ooredoo» أمس عن شراكة جديدة مع شركة Matrixx Software المختصة ببرمجيات الجوال المتطورة ومقرها سيليكون فالي، كاليفورنيا، والتي تمتلك منصة MATRIXX للتجارة الرقمية التي تساهم بتطوير الأعمال على مستوى العالم. وتهدف الشراكة، التي تأتي على هامش المؤتمر العالمي للجوال المقام حالياً بمدينة برشلونة، إلى دعم التحول الرقمي لتجربة الجوال لملايين العملاء في الكويت وسلطنة عُمان.

وكانت «ooredoo الكويت» قد أطلقت خدمة «ANA» التي تمنح العملاء تحكماً كاملاً بباقات الجوال، وحرية الاختيار وتصميم باقاتهم الرقمية التي تناسب احتياجاتهم تماماً. كما طورت ooredoo عُمان باقات «شبابية» واسعة الانتشار لتشمل خدمات الجوال آجلة الدفع. ويأتي كل ذلك باستخدام تكنولوجيا من شركة Matrixx Software المختصة بمساعدة عملاء الجوال على طلب الخدمات الرقمية وإدارتها ومشاركتها والدفع مقابلها. وبذلك تصبح كل من ooredoo الكويت وooredoo عُمان أول شركتين في البلدين تقدمان مثل هذه الخدمات التي تتميز بأنها منتجات جوال رقمية بالكامل ومصممة خصيصاً لتناسب احتياجات كل عميل.;